Shipping policy

Production time

Every item is made to order. Most orders are made within 2 to 5 business days, and you get an email with tracking as soon as your parcel ships.

Shipping time and cost

Shipping is a flat rate by region, shown at checkout before you pay. Delivery usually takes 3 to 12 business days after production, depending on where you are.

Where we ship

We ship worldwide. Prices are set in US dollars and shown in your local currency where available. The amount at checkout is the amount you pay.

Duties and taxes

International orders may attract import duties or taxes, charged by the carrier on delivery. Those are set by your country and are yours to pay.

Addresses

Please check your address at checkout. If a parcel is returned because the address was wrong, we can reship it once you cover the second shipping charge.

Problems

If tracking stops or a parcel arrives damaged, email support@koi-calm.app with your order number and we will sort it out.